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Posted on: July 9, 2020

Reservation No Show Policy Update

We understand there have been unused reservations at our facilities which has prohibited other members from utilizing the amenities up to the capacities allowed. We ask that you PLEASE CANCEL YOUR RESERVATION BY CALLING THE FRONT DESK AT (904) 438-2530 IF YOU CANNOT USE IT TO MAXIMIZE USE AT THE FACILITIES FOR YOUR NEIGHBORS. This includes: Rec Center Family Pool, Competition Pool, Fitness Center, Group Fitness, Tennis and Aquatics Complex Family Pool reservations. We will be implementing the following changes starting Friday July 10th in order to better serve the overall community:

 

  1. Failure to appear at a reservation within 15 minutes will result in another member being able to utilize the reservation in the form of a walk up. If this occurs you will not be able to utilize the reservation should we meet capacity. 
  2. If you call prior to the 15 minute window and explain that you will be late, the reservation will be held.
  3. Recreation Center Family Pool capacity will increase to 80 members per two hour reservation window. 60 of those spots will still be made utilizing the reservation system. The remaining slots, and those created after any reservations fail to show up after 15 minutes can be filled by walk up in a first-come, first-served fashion. Once capacity is met, you may not enter.
  4. Aquatics Complex Family Pool capacity will increase to 50 members per two hour reservation window. 40 of those spots will still be made utilizing the reservation system. The remaining slots and those created after any reservations fail to show up after 15 minutes can be filled by walk up in a first-come, first-served fashion. Once capacity is met, you may not enter.

 

We will continue to have the same amount of sign-ups online and the remaining spots will be for walk up admittance. Unfortunately once capacity is met, we will not allow entry to anyone else until the capacity is reduced. Our goal is to ensure as many residents as possible can utilize the facilities. We appreciate your continued efforts to social distance yourselves from other families. Remember to stay six feet apart from anyone who is a non-household member and to wash your hands frequently.

 

Thank you Julington Creek Plantation members. We appreciate your continued understanding and patience as we navigate this process. We will continue to monitor the processes and allowances for amenity usage and will adapt as quickly as we safely can given the information available to make these types of decisions.

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